Privacy Policy
Last updated: [Insert Date]
This Privacy Policy explains how Innovative Hospitality Marketing Inc. ("IHM Inc.", "we", "us", or "our") collects, uses, discloses, and safeguards information when you use our website, mobile application, and Software-as-a-Service platform (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us
- Full name, email address, phone number, and hotel name
- Position and business information
- Messages or content submitted via forms or demo requests
b. Automatically Collected Information
- IP address, browser type, device type
- Access times and pages viewed
- Usage data related to the software platform
c. Member Data (Hotel Clients)
Our software allows hotels to manage their own loyalty programs. Any personal data collected from hotel guests or members is owned and controlled by the respective hotel. We act as a data processor, and hotels are solely responsible for obtaining guest consent and complying with applicable privacy laws.
2. How We Use the Information
- Provide and maintain our Services
- Respond to inquiries and provide support
- Improve our platform, content, and features
- Send relevant administrative, promotional, or system-related communications
- Fulfill contractual obligations with hotels
We do not sell, rent, or share your personal data with unaffiliated third parties for their direct marketing purposes.
3. Data Retention
We retain collected information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Hotel member data is retained under the direction of the hotel and is deleted or anonymized upon hotel request or termination of the client account.
4. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no system can be completely secure, and we do not guarantee the absolute security of your data.
5. Third-Party Services
Our Services may contain links to or integrate with third-party services. We are not responsible for the content, privacy practices, or security of those services. Users should review those third parties' privacy policies separately.
6. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect or solicit personal data from children. If we learn we have collected personal information from a child without verification of parental consent, we will delete that information promptly.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with a supervisory authority
Please contact us at the email below to exercise any of these rights.
8. Hotel Responsibility for Member Data
Hotels using our platform are solely responsible for the data they collect from their members, including loyalty program registration, benefit usage, and communication. IHM Inc. does not control or influence how hotels use or share that data.
Each hotel is required to maintain its own privacy policy and comply with all data protection laws applicable to its operations and members.
9. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our Services after changes constitutes acceptance of the revised policy.
